Last Updated: May 17, 2025

1. Introduction

Welcome to Digital Lisbon. This Privacy & Cookie Policy explains how Digital Lisbon, a digital services brand operating under the legal entity **Reflexo Magnético Unipessoal Lda** (NIF: **517731258**), located in Lisbon, Portugal, collects, uses, shares, and protects your personal information when you visit our website (digitallisbon.pt or other related sites) or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

For any data protection inquiries, you can contact our representative, Krishna Bahadur Thapa, using the contact details provided at the end of this policy.

2. Information We Collect

We may collect and process the following types of personal data:

Information You Provide to Us:
- When you contact us via our contact form, email, or phone: your name, email address, phone number, company name (if applicable), and the content of your message or inquiry.
- When you request a quote or engage our services: project details, business information, and any other data necessary to fulfill our contractual obligations.
Information We Collect Automatically:
- When you visit our website: We may collect technical information such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site.
- Cookies: We use cookies to enhance your experience on our website. This is detailed further in Section 7.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and services.
To respond to your inquiries, quote requests, and provide customer support.
To process transactions and manage our contractual relationship with you.
To improve our website, services, marketing, and customer relationships, including through the use of analytics cookies (with your consent where required).
To send you marketing communications (e.g., newsletters, service updates, promotional offers) if you have opted-in to receive them. You can unsubscribe at any time.
To comply with legal obligations and protect our legal rights.
For internal record keeping and administrative purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis (e.g., Google Analytics, with appropriate safeguards and consent), email delivery, payment processing, and other IT services. These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred as part of the transaction, subject to standard confidentiality agreements.
With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include the nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the GDPR. Digital Lisbon aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Cookie Policy

This section explains what cookies are, how Digital Lisbon uses them on our website (digitallisbon.pt), and your choices regarding cookies.

7.1 What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies help us enhance your experience when using our website and to improve our site's functionality.

7.2 How We Use Cookies

We may use the following types of cookies:

Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided. We use these for basic site operation.
Performance/Analytical Cookies: These cookies collect information about how you use our website, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. (e.g., Google Analytics - we will seek your consent for these where required by law).
Functionality Cookies: These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. (We will seek your consent for these where required by law).

Currently, Digital Lisbon primarily uses strictly necessary cookies for core website functionality. We may use analytical cookies (like Google Analytics) to understand how visitors interact with our website, which helps us improve user experience. We will seek your consent for non-essential cookies as required by applicable law, typically through a cookie consent banner or tool.

7.3 Your Choices Regarding Cookies

You have several options to control or limit how we and our partners use cookies:

Browser Settings: Most web browsers allow some control of most cookies through the browser settings. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Cookie Consent Tool: If we implement a cookie consent tool on our website, you will be able to manage your preferences for non-essential cookies through that tool.
Opt-out of Google Analytics: To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Please note that if you disable cookies, some features of our website may not function as intended.

8. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 16 (or a lower age if permitted by applicable law in your country of residence). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside Portugal and choose to provide information to us, please note that we transfer the data, including personal data, to Portugal and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or our data practices, please contact us:

Reflexo Magnético Unipessoal Lda
(Operating as Digital Lisbon)
NIF: 517731258
Attn: Data Protection / Krishna Bahadur Thapa
Address: Rua Lucinda Simões 9A, Sala M, 1900-304 Lisboa, Portugal
Email: info@digitallisbon.pt
Phone: +351 911 988 735

You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR. For Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).